Hair and beauty
Persuasive language and choosing the right tone
Finding out about a new client, speaking persuasively and making notes.
Questions, formatting and checking for errors
Getting the details right, choosing the relevant information and how to proofread.
Asking the right questions and keeping records
Asking the best questions, choice of language at work and speaking persuasively.
Evaluating texts and choosing the right tone
Reading customer feedback and choosing professional language.
Offering ideas, using words to attract attention and giving feedback
Reaching agreement with the team and giving honest feedback.
