Ovo Energy

Ofgem says nearly 1,400 customers were hit by problems, including long delays in dealing with complaints.

Ovo Energy said its Welsh language services were used by only a small number of customers.

After the BBC got in touch OVO Energy said there had been a meter error and reconnected her supply.

The average repayment to affected Ovo customers will be £181, while Good Energy will refund £109.

The supplier launches 12-month tariff of £2,275, as falling gas prices finally start feeding through to bills.

Audrey Risdon describes fearing her power would be switched off after returning from hospital.

Ovo Energy's chief says help is needed now otherwise the poorest households will be cold and hungry.