Mistaken identity at a motor accident

Imagine getting a call from your insurer, informing you that you had been in an accident incorrectly - because of a case of mistaken identity and as a result your insurance got hiked... That’s exactly what one of our listeners went through...

Linzi Lima finds out about the brand new service ‘Report Fraud’ - for reporting cyber crime and fraud to the police.

Loved an outfit but it was the wrong size and you needed to send it back? We find out about the rising cost of return fees to online retailers.

What happens when you’re stuck in system for weeks with no broadband after signing up to a new provider? One listener shares her story.

Advice NI share the services they provide in this week’s Organisation Handbook.

And have you ever thought of taking part in a digital detox? Well Nicola from our team has tried it out for you - and is back to report!

If you have a story or experience you want to share email cfb@bbc.co.uk