Pension Delays Apology and Romance Scams

The Chief Executive of Capita Public Services has apologised for the serious delays thousands of civil servants are facing simply to get paid their pensions. Richard Holroyd was speaking to MPs on the Public Accounts Committee on Thursday when he admitted his service was "overwhelmed" when it took over the running of the civil service pension scheme in December. We'll get reaction from people affected and hear from Sir Geoffrey Clifton-Brown, the Conservative Chair of the Public Accounts Committee.

Love might be in the air for some today - but with the roses and candlelight, comes a warning about criminals working in the shadows to trick people into giving away their money. Romance scams are types of fraud when a scammer pretends to be in a relationship with someone to gain money or personal information from them. They often start online or on social media. More than twenty million pounds was lost to romance scams in the first half of last year, up more than a third compared to 2024. We'll hear from one listener who says he lost £30,000 to a romance scam.

How will a planned replacement to the Lifetime ISA work and what will it mean for people who’ve already got one?

And what to do if you think you might be eligible for the Warm Homes Discount this winter but haven't had the payment yet.

Presenter: Paul Lewis
Reporter: Dan Whitworth
Researchers: Jo Krasner and Niamh McDermott
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 14th February 2026)