Episode 5

Available for over a year

Dominic Arkwright meets people who have made and received life-changing phone calls. Dominic talks to Emma Cashen, the young mum who gave birth on her bathroom floor, whilst her mother Tina took directions from a 999 operator over the phone. Dominic visits Emma, Tina and baby Ruby at home in Suffolk, and listens to the dramatic 999 recording of Ruby's birth.