Call You and Yours: Smart Meters

Available for over a year

Complaints about smart meters are one of the most common things you contact us about at youandyours@bbc.co.uk. So with the government and Ofgem announcing new rules to try to improve the service, we thought it was a good time to ask for your experiences. Are smart meters working for you? A working smart meter can mean more accurate bills, access to cheaper smart tariffs and the ability to monitor and adapt your energy use. There could be wider benefits too - a more flexible energy system that's less reliant on fossil fuels and less vulnerable to price fluctuations. But it doesn't always go to plan, and millions of smart meters aren't working properly. Tell us your experience, good or bad. Perhaps you've made use of the sort of flexible tariffs that are available to smart meter customers - or have you capitalised on cheaper off peak rates? Is the smart meter system working for you? Email us on youandyours@bbc.co.uk and please include a phone number. And after 11am on Tuesday 10 March, you can call us on 03700100444. PRESENTER: WINIFRED ROBINSON PRODUCER: TOM MOSELEY