Audiences and Visitors to the BBC

What Can Go Wrong?

• Casualties do not receive first aid
• Injury does not get treated and may get worse
• Failure to comply with legislation.

Legal / BBC Requirements

• UK law requires organisations to assess first aid needs and make provision for first aid to be provided.
• BBC Managers must ensure they have appointed sufficient first aiders for their areas of activity.

Emergency Procedure 

If someone requires first aid

• Contact local First Aider – Local noticeboards have details
• If you cannot find one quickly contact National Central Control Room (NCCR) on 666 who may be able to assist

If you think an ambulance is required:

• Contact the National Central Control Room (NCCR) by dialling 666 on any internal phone and tell them that an ambulance is needed and tell them where the casualty is. Their alternative direct dial number is available under Safety Contacts & Emergency numbers on the right hand panel (via BBC Gateway only)
• If your building has a local arrangement, or if you can’t contact the National Central Control Room (NCCR) then call 999 from a mobile. Ensure that you inform them of the address of the building and the location of the casualty in the building.
• Then contact the local Facilities Managers, the local security team or reception to inform them of the situation.
• Stay with the casualty until help arrives.

Control Measures

• Managers appoint first aiders for the areas which they manage and . ensure they are trained. Security provide a backup resource in some buildings.
• Ratio of around 1 per 50 in office areas. Additional where audiences or large numbers of visitors responsibility of person arranging the activity.
• Take account of work which occurs outside normal office hours by ensuring there are enough first aiders to cover shift work and that staff know how to find a first aider – in their office or via Facilities Managers
• Provide names of first aiders to facilities management for inclusion on the emergency information signs in common areas.
• First aid rooms are provided in some large buildings or identify room or area where first aid treatment may be given when privacy is required.
• Automatic External Defibrillators provided in large buildings
• Shared First aid kits are provided in BBC Buildings by facilities management teams and located in shared areas.
• First aiders are trained - in BBC buildings the minimum standard is first aid at work certificate.
• Most BBC buildings are within easy reach of Ambulance service or hospital A&E
• Generic Risk assessment on myRisks tools. Assessment of need undertaken by workplace.

Division Specific Issues

• Academy arranges training on request. Keeps a record of training and provides lists of trained first aiders to Facilities managers regularly
• Facilities Managers update local notices with names of first aiders
• BBC Safety monitors wider picture by reviewing accident reports and if there are delays in providing first aid Safety will review the guidance and contact local managers.